Playful Giraffe

All the products on our website fall into the category of custom made products. Where a custom made product has been supplied correctly, we are not able to provide any exchanges or refunds for any reason whatsoever.

We take great pride in the quality of our products, however we can not accept returns if you are unhappy with the materials used. You must contact us prior to ordering if you want to check any of the materials we use for our frames. Or you can visit the gallery to choose your frame in person.

When you place your order, you will have 1 hour from the time you placed the order to make changes or cancel the order. To meet our assembly timings we could commence work on your order exactly 1 hour after placing your order, once we have started work on your order you will not be able to cancel or amend your order for any reason whatsoever.
Whilst the photos of our frames are highly accurate, some frames may appear different on your computer monitor, or the angle of the photo may not show the full frame. We are not able to accept returns of made to measure frames where you are not happy with the finish of the frame.

Goods can be returned to us for a refund for the following reasons:

• If product is faulty.
• If the wrong item has been dispatched.

If the goods you receive are faulty or the wrong or incorrect item has been dispatched please email enquiries@eanthonyorme.co.uk within 7 days of receiving the order and supply us with the nature of the fault along with your name and order number, we will then contact you to discuss a resolution.

All the products in our shop are custom made products, so each requires some assembly time before they can be dispatched. Details of delivery costs and times are shown below, based on working days for assembly from Monday to Friday. Next day delivery excludes Saturdays and Sundays. Unfortunately we can not deliver to PO Boxes & BFPO Boxes due to size restrictions.

Currently we can only deliver to the UK and Ireland for online orders, but please contact us directly if you would like to order from abroad and we can provide a delivery quote.